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Ash & Erie represents our vision for the future. We've been working hard behind the scenes for months, and we have some exciting new announcements to make in the coming weeks! Ash & Erie represents our vision for the future. We've been working hard behind the scenes for months, and we have some exciting new announcements to make in the coming weeks!
Our Better Fit - As shorter guys ourselves, we felt strongly that 33 percent of American men deserved a lot better than ill-fitting, off-the-rack shirts. That’s why we built the Ash & Anvil fit from the ground up, specifically for guys 5’8” and under. Our Better Fit - As shorter guys ourselves, we felt strongly that 33 percent of American men deserved a lot better than ill-fitting, off-the-rack shirts. That’s why we built the Ash & Anvil fit from the ground up, specifically for guys 5’8” and under.

Customer Service Manager

Detroit, Michigan, United States

Ash & Anvil makes clothes for shorter guys. We launched in November of 2015 and already have thousands of happy customers around the world. We’re a small team right now, but we’re excited to build the first big company for shorter guys.

The Customer Service Manager’s primary responsibility will be answering customer questions and concerns via email. Most of our customers are buying clothes designed for their height for the first time in their life, and it’s tough to buy clothes online from a new brand. Your job is to help make their shopping experience the best it can be.

Ideal candidates are excited to interact with customers, work with a small team, and get their hands dirty at a startup. While this is an hourly, part-time position now, we anticipate this growing to a full-time role. We’re ideally looking for someone that can commit to 1-2 hours per day, though commitment will vary based on customer inquiries.

Requirements

Qualifications Include:

  • Excellent time-management and organized
  • Strong written communication skills
  • Comfortable behind a computer and willing to learn and use internal technology
  • Self-motivated and drive with the ability to work independently
  • Previous customer service experience is preferred
  • Excited about our mission and eager to work with an early-stage fashion startup

Apply for this position by emailing steven@ashandanvil.com