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Director of Customer Support

We’re Ash & Erie, the first major brand specifically for shorter guys. We’re a small team based in downtown Detroit and dedicated to helping men 5’8” and below look and feel their best. We were recently featured on Shark Tank and even made a deal with Mark Cuban on the show!

We’re looking for someone to work behind-the-scenes to provide support and guidance so that each customer is getting exactly what they need. You should be motivated by problem-solving, passionately care about people, and want to make sure every person has a great shopping experience. We rely heavily on customer insights to drive product development and improvements, and we’ll depend on your feedback to make the right decisions. As a young and fast-growing company, you would have an immediate impact from day one.

Requirements for the role include:

  • Do whatever it takes to deliver the best customer experience while serving as the direct point of contact to our customers
  • Be a resource for customers to learn more about our clothes, fit, and style
  • Establish new standards and procedures to help better support a growing number of customers

Nice-to-haves for the role include:

  • 3+ years of experience in customer support for a consumer product ecommerce brand
  • Familiarity with support and ecommerce software like Shopify, Zendesk, and Olark

If this position sounds like a good fit (pun intended!), please send your resume to We can’t wait to hear from you!