Frequently Asked Questions
Have a question?
Exchanges or Returns
We offer free exchanges and returns on all US orders within 30 days, unless otherwise specified. Send us an email with your order number to get the process started.
Enjoy FREE shipping on all US orders. All in-stock orders are shipped in 2-8 business days. Expedited shipping options are also available at checkout.
When will you offer more products?
We’re always developing new products. If there’s something you’re looking for, feel free to send us an email and let us know!
Do you ship internationally?
We do! Shipping cost is calculated at checkout. Get free international shipping on orders of $199 or more.
Are you press?
We'd love to talk! Shoot us an email at email@example.com.
Shipping Cutoff Times
Orders placed before 3 PM EST during a normal business day will be sent out that day. Any order placed afterwards, will be shipped the following business day. This cutoff includes expedited shipping options like overnight.
Holiday Exchanges or Returns
Gift without worry - all purchases made now through the holidays are eligible for free returns and exchanges through January 31st. Email us with any questions at firstname.lastname@example.org.
Ash & Erie International Shipping
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