HAVE A QUESTION?

Send us an email at support@ashanderie.com or give us a call or text at (734) 992-7407 and we’re happy to help! Reach us Monday-Friday from 10am - 5pm ET.

Our Shipping policy

Enjoy FREE shipping on all US orders. Orders are shipped the next business day and delivered within 2-8 business days. Expedited shipping options are also available at checkout.

We do! We offer a shipping, duties, and taxes paid shipping option which is the most economical way to ship international orders. See exact shipping costs at checkout.

NOTE: All FedEx shipping methods are subject to bill you for duty and tax after the fact.

- Canada

- Australia

- United Kingdom

- South Africa

- Austria

- Bahrain

- Belgium

- Bhutan

- Brunei

- Bulgaria

- Cyprus

- Czech Republic

- Denmark

- Belarus

- Kosovo

- North Macedonia

- Moldova

- Republic of Albania

- Bosnia And Herzegovina

- Croatia

- Montenegro

- Serbia

- Turkey

- Estonia

- Norway

- Switzerland

- Portugal

- Iceland

- Greenland 

- Finland

- France

- Germany

- Greece

- Hong Kong

- Hungary

- India

- Ireland

- Israel

- Italy

- Japan

- Latvia

- Lebanon

- Lithuania

- Malaysia 

- Malta

- Mexico

- Netherlands

- New Zealand

- Poland

- Romania

- Saudi Arabia

- Singapore 

- Slovakia

- Slovenia

- Spain

- Sweden

- Taiwan 

- United Arab Emirates

Orders placed on business days before 2pm ET will be shipped that day. Any order placed after 2pm ET will be shipped the following business day. This cutoff includes expedited shipping options like overnight shipping.

How do exchanges and returns work?

We offer free exchanges and returns on all US orders within 30 days, unless otherwise specified. Send us an email at support@ashanderie.com with your order number to get the process started.

Returned items must be unused and in the same condition that you received it. We cannot accept any returns for washed or worn items. 

Holiday Exchanges and Returns

We're extending our exchanges and returns policy for the holiday season! We will accept exchanges and returns for any orders purchased during the holiday season (starting November 15, 2020) until January 15, 2021, or within 30 days, whichever comes later.

OUR TRY AT HOME PROGRAM

We offer a Try At Home program for select items. For these items, you have 7 days after delivery to try them out and you'll only be charged for what you keep.

Your trial begins when your items are delivered. We’ll authorize your card at checkout - which does set aside funds for the full amount of the order - but you won’t be charged until after the end of your trial. Don’t love it? Send any items you don’t want back to us. From there, the authorization on your account will be released within a few business days (bank processing time), and you’ll only be charged for what you keep.

Credit cards and debit cards are currently eligible for this program. Gift cards are not accepted.

We validate your card through an authorization for the full amount of the order. You'll see a pending authorization on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep at the end of your trial period.

We periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured we will only charge you for the items you keep after you’ve had a chance to try them.

Note that we will charge your card before the end of your trial if we are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds).

Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. They appear on your statement as pending charges. Similar to when a hotel puts a hold on your credit card, we release the funds after checkout and only charge you for the items you kept.

We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period to postmark returns.

We provide an ample amount of time for any returns to arrive at our warehouse before charging your card. Once the items are returned, we inspect and update your order status so you will not be charged.

Be sure to review the return policy for item condition requirements. If we determine items are not in resellable condition, you will be charged.

Only select discount codes work with Try At Home items. If your discount code is not working, please feel free to email us at support@ashanderie.com and we're happy to help!

Our system does not allow gift cards to work with Try At Home items. However, if you email us at support@ashanderie.com and we're happy to apply your gift card to your order on our end!

When will we offer more products?

We’re always developing new products. If there’s something you’re looking for, feel free to send us an email and let us know!