Frequently Asked Questions
Have a question?
Do you ship internationally?
We do! Shop without worry with a shipping, duties, and taxes paid shipping option. See applicable countries here.
Exchanges or Returns
We offer free exchanges and returns on all US orders within 30 days, unless otherwise specified. Send us an email with your order number to get the process started.
Enjoy FREE shipping on all US orders. All in-stock orders are shipped in 2-8 business days. Expedited shipping options are also available at checkout.
Shipping Cutoff Times
Orders placed before 2:30 PM EST during a normal business day will be sent out that day. Any order placed afterwards, will be shipped the following business day. This cutoff includes expedited shipping options like overnight.
Returned items must be unused and in the same condition that you received it. Clothes that have been washed or worn enough that they are not considered new can't be returned. Please keep the original box the package was sent in for returns.
Give 20%, Get $20
Join the Ash & Erie Insiders Program to start earning rewards now! Refer your friends and get $20 off, earn up to $120 off your next orders, and keep track of your previous orders.
When will you offer more products?
We’re always developing new products. If there’s something you’re looking for, feel free to send us an email and let us know!